Services

Field Service

Seaboard field service technicians are available for immediate dispatch night or day from any of our sales and service locations.

Every field service technician is thoroughly trained to provide the necessary on-site supervision related to equipment installation and testing, as well as these additional services:

• Repair - When possible, equipment repairs can be made on-site by our skilled team. If field repair is not feasible, our technicians will coordinate the return of your equipment, and arrange and supervise suitable replacement components if requested.
• Preventive Maintenance - Valve lubrication is the most common maintenance service requested by our customers, and has proven to extend the life of equipment in the field, avoiding more costly repairs and replacement. We maintain complete records for each maintenance program and can provide photographs detailing the equipment condition as desired.
• Engineering Support - Our technicians have access to Engineering and Quality Control managers around the clock, 7 days a week to answer any questions or assist in solving any customer issue that might arise.
• Inspection Service – Identifying equipment in the field in preparation of workover projects can save time and money. Our technicians can identify flange sizes, equipment manufacturer, general condition, and even provide equipment schematics so there are no surprises when the rig arrives.

Asset Management

The SEA-CAM asset management program incorporates an automated database application that provides permanent historical traceability of assets and their subsequent utilization. It also retains all pertinent information regarding repair operations, such as work performed, parts used and perpetual tracking of costs incurred per asset.

This database allows quick location, access and utilization of assets from any Seaboard or customer location. The system provides the tools necessary to reduce operating costs by effectively taking advantage of all customer-owned assets.

Seaboard administers the SEA-CAM program with a constant commitment to QUALITY and INTEGRITY.

SEA-CAM procedures and documentation promote Total Quality Management with accurate records supporting full and complete control of all utilization, repair, storage, maintenance, and reporting operations. Equipment status, API RL specification levels (when applicable) and application history is readily accessible.

Elements of SEA-CAM services include:

• Receiving - including identification, condition assessment, and cataloging;
• Documentation of work performed;
• Secure storage with twenty four-hour access;
• Computerized inventory records listing asset numbers and descriptions, quantity on hand, condition status, location source, and assigned value;
• Disciplined use of parallel and complete product descriptions for both new equipment and customer assets (SEA-CAM) insures successful search queries and retrieval of customer property records, thereby improving utilization.
• Requirements planning information and utilization history;
• Disposal and liquidation options;
• Assistance of trained personnel to aid in the utilization, remanufacture, installation, and operation of all standard O.E.M. equipment.